# Login – Accessing the App

## Overview

The Login screen is the secure entry point to the Kozy Serviceman mobile application. From here, employees authenticate using their company-issued credentials. First-time users or users switching companies must scan their company’s QR code to connect the app to the correct environment.

### Key Features

- Secure username and password authentication
- QR code onboarding for environment setup
- Real-time branding (company logo and name auto-load after QR scan)
- Automatic error detection and clear instructions for resolution

## Step-by-Step Login Instructions

#### Step 1: Open the App

- Ensure you have internet or cellular data access
- Tap the Kozy Serviceman icon to launch the app

#### Step 2: Enter Your Credentials

[![](https://docs-kozyops-com-uploads.s3.amazonaws.com/uploads/images/gallery/2025-11/scaled-1680-/image-1763493609056.PNG)](https://docs-kozyops-com-uploads.s3.amazonaws.com/uploads/images/gallery/2025-11/image-1763493609056.PNG)

- <span style="white-space: pre-wrap;">Tap the </span>****Username****<span style="white-space: pre-wrap;"> field and enter your employee username</span>
- <span style="white-space: pre-wrap;">Tap the </span>****Password****<span style="white-space: pre-wrap;"> field and enter your password</span>

#### Step 3: First-Time Setup (QR Scan Required)

[![](https://docs-kozyops-com-uploads.s3.amazonaws.com/uploads/images/gallery/2025-11/scaled-1680-/image-1763493630437.PNG)](https://docs-kozyops-com-uploads.s3.amazonaws.com/uploads/images/gallery/2025-11/image-1763493630437.PNG) <span style="white-space: pre-wrap;"> If this is your first time using the app:</span>

1. <span style="white-space: pre-wrap;">Tap the </span>****QR Code icon****<span style="white-space: pre-wrap;"> below the login button</span>
2. Point your camera at the QR code provided by your company or dispatcher (See [QR code](https://docs.kozyops.com/books/mobile-app/page/qr-code) if not provided)
3. The app will automatically configure your environment
4. A company logo and name will appear at the bottom confirming success

#### Step 4: Logging In

[![](https://docs-kozyops-com-uploads.s3.amazonaws.com/uploads/images/gallery/2025-11/scaled-1680-/image-1763494383767.PNG)](https://docs-kozyops-com-uploads.s3.amazonaws.com/uploads/images/gallery/2025-11/image-1763494383767.PNG)

- <span style="white-space: pre-wrap;">Tap the </span>****Login****<span style="white-space: pre-wrap;"> button</span>
- A loading indicator will appear while your credentials are verified
- <span style="white-space: pre-wrap;">If successful, you will be taken to the </span>****Home screen****
- [![paste_0dc9f504-fe4a-4f51-8293-f34413a2dac9.png](https://docs-kozyops-com-uploads.s3.amazonaws.com/uploads/images/gallery/2026-03/scaled-1680-/paste-0dc9f504-fe4a-4f51-8293-f34413a2dac9.png)](https://docs-kozyops-com-uploads.s3.amazonaws.com/uploads/images/gallery/2026-03/paste-0dc9f504-fe4a-4f51-8293-f34413a2dac9.png)