Ledger

Posting Adjustments
Posting an Adjustment This guide walks users through creating a ledger adjustment from the Customer Ledger screen. Overview The Customer Ledger provides a complete history of invoices, payments, credits, promotions, deposits, and adjustments for a customer account. From this screen, users can post adjustments to correct balances or apply account-level changes. Navigate to the customer's account. Select Account Ledger . Review the transaction history, current balance, unpaid amount, and wallet balances. To Start an Adjustment Click Post Adjustment . The Post Adjustment window will appear. Available actions include: Apply Credit Cancel Invoice Chargeback Chargeback Reversal Transfer In Transfer Out General Adjustment Select the Adjustment Type From the Action dropdown, choose the adjustment you want to create. Examples: Adjustment Type Purpose Apply Credit Apply an existing credit to a balance Cancel Invoice Reverse an invoice Chargeback Record a disputed payment Chargeback Reversal Reverse a chargeback Transfer In Move funds into the account Transfer Out Move funds out of the account General Adjustment Manual ledger correction Select the Ledger Entry Choose the affected transaction from the Select Ledger Entry field. Review the transaction details displayed, including: Date Description Promotion information (if applicable) Payment or invoice references Current balance impact Enter Adjustment Details Complete the required fields: Adjustment amount Effective date Description or reason Related transaction (if applicable) Verify the information before submitting. Save the Adjustment Click Post Adjustment . The adjustment will be recorded in the ledger. The transaction history and account balance will update automatically. Verify the Result After posting: Return to the ledger history. Confirm the new adjustment appears in the transaction list. Verify the account balance reflects the change. Review any related credits, deposits, or payments impacted by the adjustment. Related Ledger Functions The Customer Ledger also provides tools for: Budget Transfers Deposit Transfers Ledger Recalculation Statement Generation Payment History Review Wallet Balance Tracking Invoice and Receipt Management This process ensures all account corrections are tracked directly in the customer ledger with a complete audit trail.