# Ledger

# Posting Adjustments

# ****Posting an Adjustment****

<span style="color: rgb(0, 0, 0);">This guide walks users through creating a ledger adjustment from the Customer Ledger screen.</span>

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## ****Overview****

<span style="color: rgb(0, 0, 0);">The Customer Ledger provides a complete history of invoices, payments, credits, promotions, deposits, and adjustments for a customer account. From this screen, users can post adjustments to correct balances or apply account-level changes.</span>

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1. <span style="color: rgb(0, 0, 0);">Navigate to the customer's account.</span>
2. <span style="color: rgb(0, 0, 0); white-space: pre-wrap;">Select </span>****Account Ledger****<span style="color: rgb(0, 0, 0);">.</span>
3. <span style="color: rgb(0, 0, 0);">Review the transaction history, current balance, unpaid amount, and wallet balances.</span>

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## ****To Start an Adjustment****

1. <span style="color: rgb(0, 0, 0); white-space: pre-wrap;">Click </span>****Post Adjustment****<span style="color: rgb(0, 0, 0);">.</span>
2. <span style="color: rgb(0, 0, 0); white-space: pre-wrap;">The </span>****Post Adjustment****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> window will appear.</span>

<span style="color: rgb(0, 0, 0);">Available actions include:</span>

- <span style="color: rgb(0, 0, 0);">Apply Credit</span>
- <span style="color: rgb(0, 0, 0);">Cancel Invoice</span>
- <span style="color: rgb(0, 0, 0);">Chargeback</span>
- <span style="color: rgb(0, 0, 0);">Chargeback Reversal</span>
- <span style="color: rgb(0, 0, 0);">Transfer In</span>
- <span style="color: rgb(0, 0, 0);">Transfer Out</span>
- <span style="color: rgb(0, 0, 0);">General Adjustment</span>

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## ****Select the Adjustment Type****

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">From the </span>****Action****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> dropdown, choose the adjustment you want to create.</span>

<span style="color: rgb(0, 0, 0);">Examples:</span>

<table id="bkmrk-adjustment-typepurpo" style="border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; border-collapse: collapse;"><colgroup><col style="width: 151px;"></col><col style="width: 250px;"></col></colgroup><tbody><tr style="height: 25.75pt;"><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;">****Adjustment Type****

</td><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;">****Purpose****

</td></tr><tr style="height: 25.75pt;"><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Apply Credit</span>

</td><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Apply an existing credit to a balance</span>

</td></tr><tr style="height: 25.75pt;"><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Cancel Invoice</span>

</td><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Reverse an invoice</span>

</td></tr><tr style="height: 25.75pt;"><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Chargeback</span>

</td><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Record a disputed payment</span>

</td></tr><tr style="height: 25.75pt;"><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Chargeback Reversal</span>

</td><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Reverse a chargeback</span>

</td></tr><tr style="height: 25.75pt;"><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Transfer In</span>

</td><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Move funds into the account</span>

</td></tr><tr style="height: 25.75pt;"><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Transfer Out</span>

</td><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Move funds out of the account</span>

</td></tr><tr style="height: 25.75pt;"><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">General Adjustment</span>

</td><td style="vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;"><span style="color: rgb(0, 0, 0);">Manual ledger correction</span>

</td></tr></tbody></table>

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## ****Select the Ledger Entry****

1. <span style="color: rgb(0, 0, 0); white-space: pre-wrap;">Choose the affected transaction from the </span>****Select Ledger Entry****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> field.</span>
2. <span style="color: rgb(0, 0, 0);">Review the transaction details displayed, including:</span>
3. - <span style="color: rgb(0, 0, 0);">Date</span>
    - <span style="color: rgb(0, 0, 0);">Description</span>
    - <span style="color: rgb(0, 0, 0);">Promotion information (if applicable)</span>
    - <span style="color: rgb(0, 0, 0);">Payment or invoice references</span>
    - <span style="color: rgb(0, 0, 0);">Current balance impact</span>

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## ****Enter Adjustment Details****

<span style="color: rgb(0, 0, 0);">Complete the required fields:</span>

- <span style="color: rgb(0, 0, 0);">Adjustment amount</span>
- <span style="color: rgb(0, 0, 0);">Effective date</span>
- <span style="color: rgb(0, 0, 0);">Description or reason</span>
- <span style="color: rgb(0, 0, 0);">Related transaction (if applicable)</span>

<span style="color: rgb(0, 0, 0);">Verify the information before submitting.</span>

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## ****Save the Adjustment****

1. <span style="color: rgb(0, 0, 0); white-space: pre-wrap;">Click </span>****Post Adjustment****<span style="color: rgb(0, 0, 0);">.</span>
2. <span style="color: rgb(0, 0, 0);">The adjustment will be recorded in the ledger.</span>
3. <span style="color: rgb(0, 0, 0);">The transaction history and account balance will update automatically.</span>

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## ****Verify the Result****

<span style="color: rgb(0, 0, 0);">After posting:</span>

1. <span style="color: rgb(0, 0, 0);">Return to the ledger history.</span>
2. <span style="color: rgb(0, 0, 0);">Confirm the new adjustment appears in the transaction list.</span>
3. <span style="color: rgb(0, 0, 0);">Verify the account balance reflects the change.</span>
4. <span style="color: rgb(0, 0, 0);">Review any related credits, deposits, or payments impacted by the adjustment.</span>

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## ****Related Ledger Functions****

<span style="color: rgb(0, 0, 0);">The Customer Ledger also provides tools for:</span>

- <span style="color: rgb(0, 0, 0);">Budget Transfers</span>
- <span style="color: rgb(0, 0, 0);">Deposit Transfers</span>
- <span style="color: rgb(0, 0, 0);">Ledger Recalculation</span>
- <span style="color: rgb(0, 0, 0);">Statement Generation</span>
- <span style="color: rgb(0, 0, 0);">Payment History Review</span>
- <span style="color: rgb(0, 0, 0);">Wallet Balance Tracking</span>
- <span style="color: rgb(0, 0, 0);">Invoice and Receipt Management</span>

<span style="color: rgb(0, 0, 0);">This process ensures all account corrections are tracked directly in the customer ledger with a complete audit trail.</span>