# Service Techincan

### Service

- <span style="white-space: pre-wrap;">In the app, select </span>****Service****.
- Click the service list icon (top left corner) to view your appointments for the day.
- Next to that is the person with a "+" icon, used to search for a customer if needed.
- The car icon starts your route navigation for the day, beginning with your first appointment.
- The date icon lets you change the date to view future or past appointments.
- For the current day, select the visit list and choose the job you're heading to. Jobs are listed in numerical order, starting with the 1st job.
- Once inside a job, you'll see:
    - A photo of the location
    - The customer's name
    - Directions to the location
    - The ability to call the number on file
    - The account status and current plans
- ****Concerns:****<span style="white-space: pre-wrap;"> lists the reason for the visit.</span>
- ****Parts:****<span style="white-space: pre-wrap;"> lists any parts added by the office needed for this specific job. This doesn't always need to be filled out; it's used for billing purposes.</span>
- <span style="white-space: pre-wrap;">Toggle from the </span>****Info****<span style="white-space: pre-wrap;"> section to </span>****System****<span style="white-space: pre-wrap;"> to see the systems listed on the account (e.g., boiler, furnace, hot water heater, etc.).</span>
- ****Notes:****<span style="white-space: pre-wrap;"> log what you did and what still needs to be done. The office will see these notes and use them when speaking with the customer.</span>
- ****Pictures:****<span style="white-space: pre-wrap;"> submit photos of your work or anything relevant to the job. Once uploaded, the office can see them immediately.</span>
- <span style="white-space: pre-wrap;">When you're ready to begin, select </span>****Start Job****<span style="white-space: pre-wrap;"> at the bottom:</span>
    - <span style="white-space: pre-wrap;">A confirmation warning will appear; select </span>****Yes****<span style="white-space: pre-wrap;"> to proceed.</span>
    - The screen will show the job as in progress, with a timer in the top right corner.
- <span style="white-space: pre-wrap;">When finished, select </span>****End Job****. The job will turn green and be marked complete.
- Return to your visit list and select the next job.
- At the end of the day, clock out the same way you clocked in that morning.